Terms & Conditions

Note: This document is provided as a starting point and must be reviewed by a qualified legal professional before launch.

1. About these terms

These terms and conditions, together with our Booking Conditions below and our Privacy Policy, govern the provision of travel services by Eastbound Escapes (a trading name of Times Travel). By making an enquiry or booking with us, you agree to them. Nothing in these terms affects your statutory rights.

2. Our role

We act as a travel organiser and, where relevant, as agent for the suppliers of individual components (such as airlines and hotels). Where we act as organiser of a package, your booking is protected as described in clause 5.

3. Prices

All prices are in pounds sterling and are quoted per person unless stated otherwise. Prices are subject to availability and may change until your booking is confirmed. Once confirmed, your price is fixed except for changes required by law (such as taxes or fuel surcharges).

4. Booking and payment

Bookings are made by telephone or via our enquiry form and are confirmed when we issue a booking confirmation. A deposit is due at the time of booking, with the balance payable no later than 12 weeks before departure (or as stated in your confirmation). If you book within 12 weeks of departure, full payment is due immediately.

5. Financial protection

ATOL Holder: Times Travel Ltd
ATOL Number: 74904

Eastbound Escapes packages are sold under the ATOL protection of Times Travel Ltd, ATOL 74904. When you buy an ATOL protected flight or flight inclusive holiday from us you will receive an ATOL Certificate. This lists what is financially protected, where you can get information on what this means for you and who to contact if things go wrong. Please ask for your ATOL Certificate and check to ensure that everything you booked (flights, hotels and other services) is listed on it. For more information about financial protection and the ATOL Certificate, go to www.caa.co.uk.

5.1 Agreement with consumers about form of ATOL protection

We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought or a suitable alternative (at no extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform those obligations and you agree to pay any money outstanding to be paid by you under your contract to that alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an alternative ATOL holder, in which case you will be entitled to make a claim under the ATOL scheme (or your credit card issuer where applicable).

5.2 Agreement with consumers of assignment of the consumer's claim where the consumer receives a benefit from the Air Travel Trust

If we, or the suppliers identified on your ATOL Certificate, are unable to provide the services listed (or a suitable alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may have arising out of or relating to the non-provision of the services, including any claim against us, the travel agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to another body, if that other body has paid sums you have claimed under the ATOL scheme.

6. Booking Conditions

6.1 Your contract

Your contract is formed when we issue a booking confirmation. The lead name on the booking is responsible for the accuracy of all information provided and for payment.

6.2 Passports, visas and health

It is your responsibility to ensure you hold a valid passport and any required visas and vaccinations. We provide general guidance on our website, but entry requirements can change — please confirm with the relevant authorities before travel. We are not liable for refusal of carriage or entry where requirements are not met.

6.3 Changes by you

If you wish to change your booking after confirmation, we will do our best to help, subject to availability and to any charges imposed by our suppliers, plus a reasonable administration fee.

6.4 Cancellation by you

If you cancel, cancellation charges will apply on a scale depending on how close to departure the cancellation is made, as set out in your booking confirmation. We recommend comprehensive travel insurance that includes cancellation cover.

6.5 Changes or cancellation by us

We plan carefully and changes are rare. If we must make a significant change, we will tell you as soon as possible and offer you the choice of accepting the change, an alternative holiday, or a full refund, in line with your legal rights.

6.6 Liability

We accept responsibility for the proper performance of our contractual obligations, subject to applicable law, including the Package Travel and Linked Travel Arrangements Regulations 2018. Our liability may be limited where the law permits, and we are not liable for events beyond our control (force majeure).

6.7 Behaviour and special requests

You must behave in a way that does not disrupt other travellers or break the law. Special requests should be made in writing at booking; we will pass them on but cannot guarantee them.

7. Complaints

If something goes wrong, tell our local representative or call us as soon as possible so we can put it right. If the matter cannot be resolved during your holiday, please write to us within 28 days of your return and we will investigate promptly.

8. Governing law

These terms are governed by the law of England and Wales, and any disputes are subject to the exclusive jurisdiction of the courts of England and Wales.

Questions? Email hello@eastboundescapes.com or call 020 7946 0958.