Frequently Asked
Questions.

Eastbound Escapes is a specialist holiday brand powered by Times Travel Ltd, created to make exploring Asia easier. We bring together carefully selected destinations, suggested itineraries and holiday packages designed to take the hard work out of planning your escape.

Times Travel Ltd is an established UK travel company, operating since 1984. Eastbound Escapes is powered by Times Travel, combining specialist destination inspiration with the experience and support of an established travel company.

Our initial destinations include Thailand, Vietnam, Malaysia, Singapore, the Philippines and Bali, Indonesia.

We're also developing escapes to Japan and South Korea, with more destinations and routes planned for the future.

Southeast Asia is where our journey begins, but Eastbound Escapes will expand into selected destinations across East Asia too, including Japan and South Korea.

Yes. We believe great holidays should come with real support. Our team can help you understand the available options and choose the escape that best suits you.

You can contact us through our website or email hello@eastboundescapes.com.

Our escapes are carefully structured holiday ideas designed around popular routes, destinations and travel styles. They give you a clear starting point without having to plan an entire trip from scratch.

TBC

TBC

TBC

TBC

TBC

TBC

Yes. Our multi-centre escapes are designed for travellers who want to experience more than one destination during the same trip. Routes may combine cities, beaches, islands, culture and, where available, more than one country.

Availability will depend on the route, flights, accommodation and our destination partners.

Look out for the "Best for" guide on our escapes. We use this to highlight holidays particularly suited to different types of travellers and experiences.

You can also use our Trip Matcher to help narrow down the options based on the kind of escape you're looking for.

Yes. Selected escapes are particularly suited to families, and we highlight these throughout the website.

Yes. Selected destinations and itineraries are particularly well suited to honeymoons and couples, and these are highlighted within our escape collections.

We currently focus on holidays for two or more travellers and don't offer a dedicated solo holiday range. There are specialist travel companies that are better placed to cater specifically for solo travellers and the experiences they're looking for.

Yes. Our holidays are generally priced based on a minimum of two people sharing, and you can book for larger parties too, in multiples of two. Where we offer a specific group holiday or departure, the required group size will be clearly stated.

The exact inclusions will be clearly shown in your individual holiday quotation and booking confirmation.

Never assume that a service is included unless it is specifically stated as part of your booking.

TBC

TBC

TBC

TBC

TBC

TBC

TBC

Where these are payable, usually on arrival, these are not included and must be paid directly. Where it is payable and included, it will be stated on your booking.

No. Unless specifically stated otherwise, travellers are responsible for ensuring they have the correct passport, visa and entry documentation for their destination.

No. Travel insurance is not included. We strongly recommend arranging appropriate travel insurance as soon as you book your holiday.

TBC

TBC

We highlight experiences to help you imagine what you could see and do during your escape and to make planning your time and holiday budget easier.

Whether individual experiences are included in or available to purchase as part of your Eastbound Escapes booking will be clearly stated before you book.

No. Where we show an indicative price for an experience, it is intended as a guide to help with holiday planning and budgeting. Prices can change depending on the local operator, season, availability, exchange rates and other factors.

Yes, unless otherwise stated. If an experience is shown for inspiration only and is not included in your booked package, any transport, admission, reservations and other arrangements required to take part are your responsibility.

TBC

The hotel or hotels included in your holiday will be confirmed as part of your quotation and booking.

Where a website itinerary is illustrative, the final hotel may depend on availability at the time you book.

TBC

Eastbound Escapes is positioned around comfortable, quality holidays, with accommodation selected to complement each escape. The exact hotel category and property will be shown in your quotation before you book.

TBC

Yes, you can tell us about your preferences when enquiring. Specific room types, views, configurations and other requests are subject to availability and will only be confirmed where they form part of your confirmed booking.

Airlines will vary depending on your destination, departure date, availability, routing and fare. Your proposed flights will be shown to you before your booking is confirmed.

TBC

TBC

TBC

Airlines sometimes make schedule changes after a booking has been made. If we are notified of a change affecting your booking, we will provide you with the relevant information and, where applicable, the options available to you under your booking conditions.

Yes. Unless otherwise stated, prices displayed on our escape and itinerary pages are shown per person.

Holiday prices can vary considerably according to travel dates, flight availability, departure airport, accommodation, room type and other elements of your trip.

A "From" price represents a starting price rather than a guaranteed price for every departure date.

TBC

Yes. You will be given the applicable price and details of what is included before you confirm and pay for your booking.

TBC

TBC

TBC

TBC

Any circumstances in which the price of a confirmed package may change will be explained in our Booking Terms & Conditions and handled in accordance with applicable UK package travel regulations.

TBC

TBC

TBC

Yes. You can contact us to discuss an escape and explore your options before deciding whether to book.

Your holiday is confirmed in accordance with our Booking Terms & Conditions once the required booking process has been completed and you have received confirmation from us.

TBC — booking confirmation, ATOL Certificate where applicable and subsequent travel documentation process to be confirmed.

TBC

Changes may be possible depending on the type of change requested and the terms of the airlines, hotels and other suppliers involved. Charges may apply.

Please contact us as soon as possible if you need to change your booking. Full details will be set out in our Booking Terms & Conditions.

Yes, you may request to cancel your booking before travel. Cancellation charges and the amount refundable will depend on your booking, the date of cancellation and the applicable Booking Terms & Conditions.

If a confirmed booking needs to be changed, we will contact you and explain the change and any options available to you in accordance with our Booking Terms & Conditions and applicable package travel regulations.

We will advise you of the information and options applicable to your booking once we have been notified of the airline change or cancellation.

TBC

Where your booking qualifies for ATOL protection, the protection applicable to your booking will be made clear before you book and will be shown on your ATOL Certificate.

Eastbound Escapes is powered by Times Travel Ltd. Times Travel Ltd holds ATOL 74904.

ATOL is a UK financial protection scheme managed by the Civil Aviation Authority. For an ATOL-protected booking, you will receive an ATOL Certificate showing what is financially protected.

Where your booking is ATOL protected, an ATOL Certificate will be provided when payment is accepted for the protected booking.

TBC — final wording will depend on whether all or only some of the travel services offered through Eastbound Escapes are ATOL protected.

TBC

Check your ATOL Certificate. It will identify the elements of your booking that are financially protected under the ATOL scheme.

Visa requirements depend on your nationality, destination, length and purpose of travel and can change.

It is your responsibility to check and meet the applicable entry requirements before travelling.

Passport validity requirements vary by destination and can change. You should check the current official entry requirements for every country you are visiting or transiting through well before you travel.

Health requirements and recommendations vary by destination and individual traveller. Please check current official travel health guidance before travelling and seek appropriate medical advice where required.

UK travellers should check the latest Foreign, Commonwealth & Development Office travel advice for every country they intend to visit or transit through.

Entry requirements can change at short notice. It remains the traveller's responsibility to ensure they meet the passport, visa, health and other entry requirements applicable at the time of travel.

TBC — customer support and emergency contact arrangements to be confirmed.

TBC

Eastbound Escapes works with destination partners and travel suppliers to provide elements of our holidays. The suppliers applicable to your booking will depend on your chosen escape and confirmed arrangements.

TBC — final in-destination support and escalation process to be confirmed.

TBC

Your options will depend on the circumstances, airline and arrangements forming part of your package. If you require assistance relating to your Eastbound Escapes booking, use the contact details supplied with your travel documentation.

Please tell us about any dietary requirements before booking. We will pass relevant requests to the appropriate supplier where possible, but availability and the ability to accommodate particular requirements will depend on the hotel, airline or other provider.

Please tell us about any accessibility or mobility requirements before booking so that we can establish whether the proposed flights, accommodation, transfers and other arrangements are suitable for you.

Please tell us about any requirements that may affect your travel arrangements before booking. We can communicate relevant requests to suppliers, but we cannot provide medical advice and some arrangements may require approval directly from an airline, hotel or other supplier.

TBC

Many of our escapes are suitable for families, but suitability will depend on the destination, itinerary, accommodation, activities and age of the children travelling.

Look for escapes marked "Best for Families" or speak to us before booking.

TBC

TBC

TBC

TBC

We're here to help.

Contact the Eastbound Escapes team through our website or email hello@eastboundescapes.com and we'll help you find the information you need.

Your escape starts with a question. We'll help you take it from there.