Privacy Policy

Note: This document is provided as a starting point and must be reviewed by a qualified legal professional before launch.

1. Who we are

Eastbound Escapes is a trading name of Times Travel ("we", "us", "our"), a company registered in England and Wales. This policy explains how we collect, use and protect your personal information when you use our website or enquire about and book our services. We are the data controller for the personal data described here.

2. The information we collect

We collect information you give us directly, such as when you complete our enquiry form or call us. This includes:

• Your name, email address and phone number.
• Details of your enquiry, including destination, travel dates, number of adults and children, budget and package of interest.
• Any message you choose to include.
• Your marketing preferences (where you opt in).

We also collect limited technical data automatically, such as your IP address, browser type and pages visited, to keep the site secure and understand how it is used.

3. How we use your information

We use your personal data to:

• Respond to your enquiries and provide quotes.
• Process and manage your booking.
• Provide customer support before, during and after travel.
• Send you marketing communications, where you have consented.
• Improve our website and services.
• Meet our legal and regulatory obligations.

4. Our lawful bases

We process your data under the following UK GDPR lawful bases: to take steps at your request before entering into a contract and to perform a contract with you; to comply with legal obligations; to pursue our legitimate interests (such as improving our services and preventing fraud); and, for marketing, with your consent.

5. Who we share your data with

We share your data only where necessary: with airlines, hotels and ground operators to fulfil your booking; with payment and fraud-prevention providers; and with professional advisers and authorities where required by law. We never sell your personal data.

6. International transfers

Some of our suppliers are based outside the UK. Where we transfer data internationally, we use appropriate safeguards, such as standard contractual clauses, to protect your information.

7. How long we keep your data

We keep personal data only as long as necessary for the purposes above and to meet legal and accounting requirements, after which it is securely deleted or anonymised.

8. Your rights

Under data protection law you have the right to access, correct, delete, restrict and port your data, and to object to certain processing. To exercise these rights, or to withdraw marketing consent, contact us at hello@eastboundescapes.com. You also have the right to complain to the Information Commissioner's Office (ico.org.uk).

9. Cookies

This website uses a small number of essential cookies to function correctly. We do not use advertising trackers. You can control cookies through your browser settings.

10. Contact us

Questions about this policy? Email hello@eastboundescapes.com or call 020 7946 0958.